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FAQ

BECOME A CUSTOMER


  • HOW TO BECOME A RESELLER?

In order to purchase from our wholesale you need to register your company first. Please complete the registration form here.

Your registration will be reviewed and your details checked. You will receive an automated e-mail message after your account has been verified and activated. You will now be able to log in and start purchasing from our online wholesale.

We will contact you in case we can’t verify and activate your account due to missing information.

  • CAN I VISIT THE WHOLESALE IN AMSTERDAM AND BUY DIRECTLY FROM STOCK?

It is always possible to pay us a visit in our Amsterdam based showroom. The showroom allows you to purchase directly from stock! We request you to complete the registration process and contact us prior to your arrival.


PRODUCT INFORMATION


  • ARE THE SPECIFICATIONS EXACT?

We try to give information displayed as accurately as possible regarding colours, measurements, size, weight and any other information. This information is purely for indication, as a small margin of difference is possible. This margin of difference is not considered to be a valid return reason, you cannot derive any rights from/on this information.

  • WHAT MATERIALS DO YOU USE?

CurvyFashionPlaza offers a collection with a wide range of natural and synthetic fabric materials. All of our materials are highly innovative and developed by our suppliers to fit the demands of the curvy woman. Comfort and feel are of a high level!


ONLINE ORDERS


  • IS THERE A MINIMUM QUANTITY ORDER?

No! You can order as little or as much as you like, we value every customers!

  • SPECIAL / CUSTOM-MADE ORDER?

Our internal design and production gives us the possibilities to produce your special requests. If you have a special / custom-made order that can't be processed through our online wholesale platform, please send us an e-mail to sales@curvyfashionplaza.com.

CONSUMERS SUPPORT


Unfortunately this shop is only for wholesalers. However, as a private customer you can visit our various sales partners.

Click hier for a list of our partners stores. 

PAYMENT


  • WHAT ARE THE PAYMENT OPTIONS?

We offer secure payment methods such as: - iDeal - Visa - Mastercard - Paypal - Mistercash - Giropay

  • I DON'T HAVE THE POSSIBILITY TO PAY WITH THE ABOVE MENTIONED PAYMENT OPTIONS

Dont worry, you can send us the payment via regular bank transfer. This is how:

1: Place your order through our online shop
2: Choose shipping address
3: Choose shipping method
4: Choose payment option “Bank Transfer”
5: Confirm order.
6: Transfer the amount of your order with your order reference number to our bank account.

Please note that we will only dispatch your order after receiving full payment. This may cause delay in delivery as European bank transfers may take more time than normal!


TECHNICAL SUPPORT


  • YOU CAN'T REGISTER

Please send us an e-mail to sales@curvyfashionplaza.com with your company or personal contact information so that we can manually create an account for you. 

  • YOU HAVE REGISTERED BUT CAN'T LOG IN?

Your account has not been activated yet. This means that your application is still being processed and it might be that some of your business information and/or documentation is missing. If this is the case, please send us a copy of your Chamber of Commerce affiliation (or other equivalent document) and your VAT number so that we can complete your registration as soon as possible to sales@curvyfashionplaza.com.


DELIVERY


  • WHAT IS THE DELIVERY TIME?

For the EU, it is 1-5 working days. (Please note that for Norway and Switzerland Customs clearance can cause an additional delay in delivery).

  • WHAT ARE THE DELIVERY CHARGES?

We charge per shipment, whether it is a big or small order. We have fixed shipment charges, divided by groups of countries as follows:

€ 10,- : Belgium, Germany and Luxemburg.
€ 20,- : Austria, Denmark, France, Great-Britain, Monaco and Switzerland.
€ 35,- : Czech Republic, Finland, Ireland, Italy, Norway, Portugal, Slovenia, Slowakia, Spain and Sweden.
€ 50,- : Cyprus, Greece and Poland

Note: For shipments to European countries not mentioned, or outside of Europe, please e-mail us at sales@curvyfashionplaza.com for information on rates specific to your country and order weight.

  • HOW ARE THE ITEMS PACKED?

Your order will be packed including clothinghangers in carton boxes.


TERMS & CONDITIONS


  • CAN I SELL CURVY PRODUCTS THROUGH MY ONLINE (WEB)SHOP?

We try our best to protect the authorized channels through which our products are sold. That is why Curvy has official partners who sell on the internet. You are not allowed to sell our products online if you are not an authorized reseller! If you wish to become an authorized internet reseller, please contact us regarding Terms & Conditions at sales@curvyfashionplaza.com. Please note that if you are reselling Curvy products online (bought directly from us or through an authorized wholesaler) without our permission to sell on the internet, action will be taken accordingly. 

  • CAN I USE THE CURVY PRODUCT IMAGES FOR MY OWN WEBSITE AND/OR PROMOTIONAL ACTIVITIES?

No, you may not use the Curvy logo(s) and product images on your website without our prior written consent. Please contact us for more information regarding the terms and conditions in this matter. 


RETURN POLICY


1. Check, upon receiving, all the items you ordered.

2. In case you notice any visible defects, damages, or discrepancies in color, quantity, size or models, please e-mail us within 24 h at sales@curvyfashionplaza.com, with an explanation, mentioning your invoice and customer numbers.

3. Your request will be handled through our customer service, you will be contacted by e-mail about the process.  


CURVY FASHION SHOWROOM


  • CAN I VISIT THE WHOLESALE IN AMSTERDAM AND BUY DIRECTLY FROM STOCK?

It is always possible to pay us a visit in our Amsterdam based showroom. The showroom allows you to purchase directly from stock! We request you to complete the registration process and contact us prior to your arrival.

  • WHAT ARE THE BUSINESS HOURS?

We are open 5 days a week: Monday/Friday from 09:00 till 18:00

  • WHICH PAYMENT METHODS ARE ACCEPTED IN THE SHOWROOM?

We accept Cards and Cash, please note that some International (credit) cards are not accepted.

  • WHAT IS THE SHOWROOM ADDRESS?

Our address is: Pampuslaan 147 1382 JN Weesp